Effective date: [INSERT EFFECTIVE DATE]
Soundtracks respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit the Crafters Warehouse website, submit a Personalized Song Request, communicate with us, or purchase a Soundtracks service.
In this policy, “Soundtracks,” “we,” “us,” and “our” refer to the Soundtracks personalized song service operated through the Crafters Warehouse website.
Information We Collect
Depending on how you use the website and our services, we may collect:
Information You Provide
Your name or RLC username
Your email address and preferred contact method
Information about your experience with AI music tools
The purpose, intended recipient, musical preferences, and requested completion date for a song
Stories, memories, names, dates, relationships, messages, and other details you choose to provide
Subjects or details you ask us to avoid
Package preferences, consultation messages, feedback, and revision requests
Payment status and transaction details needed to document an order; we do not ask you to place full payment-card details in the song request form
Any other information you voluntarily provide
Some song requests may contain sensitive or highly personal information. Please provide only what is reasonably necessary to create your song and what you are comfortable sharing.
Information Collected Automatically
The website and its service providers may automatically collect limited technical information such as:
Internet Protocol address
Browser and device type
Pages visited and approximate time of access
Referring website
Cookies and similar technologies needed for security, site operation, preferences, or analytics
The exact information collected automatically depends on the hosting, security, cookie, and analytics tools active on the website.
How We Use Information
We may use collected information to:
Review and respond to song requests
Conduct consultations and communicate about a proposed or accepted project
Recommend or confirm an appropriate package
Write, develop, generate, revise, and deliver personalized songs
Process and document payments
Provide customer support
Maintain records of submissions, permissions, decisions, and deliveries
Protect the website and forms from spam, fraud, misuse, or security threats
Improve our services, website, forms, and customer experience
Comply with legal obligations and resolve disputes
We will not use a customer’s personalized story or finished song in advertising, public showcases, social media, Crafters Warehouse performances, or portfolio materials unless the customer gives separate permission.
AI and Creative Service Providers
Creating a song may involve the use of third-party tools that assist with writing, planning, music generation, audio processing, file storage, communication, or delivery. These may include services such as Suno and OpenAI, along with WordPress, Forminator, email providers, hosting providers, Discord, and Red Light Center.
We will make reasonable efforts to share only the information needed for the relevant creative or administrative task. Where practical, we may remove direct contact information or other identifying details before entering story material into an AI service.
Do not submit information that you are unwilling to have processed through the tools reasonably required to create and deliver an AI-assisted song.
Each third-party service processes information under its own terms and privacy practices. Soundtracks does not control how an independent provider operates its systems.
How We Share Information
We do not sell or rent your personal information.
We may share limited information:
With service providers used to operate the website, receive form submissions, communicate with customers, process payments, create songs, or deliver files
When you direct or authorize us to share a song or related information
When reasonably necessary to protect the rights, safety, property, or security of Soundtracks, our customers, the website, or others
When required by law, legal process, or a valid government request
As part of a business transfer, reorganization, or change in ownership, subject to appropriate protections
Form Submissions and Retention
Personalized Song Request submissions may be stored in the WordPress website database and delivered to our designated email account.
Our current intended retention period for form submissions is one year, unless:
The information is needed longer to complete an active project
A longer period is reasonably necessary for accounting, dispute resolution, permissions, or legal compliance
You request earlier deletion and we have no continuing obligation or legitimate reason to retain it
Finished songs, project files, payment records, and essential order correspondence may be retained separately for a longer period when needed to deliver the service, document the transaction, or support future customer requests.
Decision before publication: [CONFIRM WHETHER ONE YEAR WILL BE THE ACTUAL FORM-SUBMISSION RETENTION SETTING.]
Security
We use reasonable administrative and technical measures to protect the information in our care. These may include access controls, spam protection, website updates, and service-provider security features.
No website, email account, online form, AI service, or digital storage system can be guaranteed completely secure. You provide information online at your own risk and should avoid sending unnecessary sensitive information.
Cookies and Analytics
The website may use essential cookies for operation and security. If optional analytics, advertising, embedded media, or social features are added, they may use additional cookies or collect information under their providers’ policies.
Review before publication: [UPDATE THIS SECTION TO MATCH THE PLUGINS, EMBEDS, ANALYTICS, AND COOKIE-CONSENT TOOLS ACTUALLY ACTIVE ON THE SITE.]
Your Choices and Requests
You may contact us to:
Ask what personal information we maintain about you
Correct inaccurate information
Withdraw optional permission for future promotional use
Request deletion of a form submission or other personal information
We may need to verify your identity before completing a request. We may retain limited information when required for legal, accounting, security, or dispute-resolution purposes.
To make a privacy request, contact [INSERT PRIVACY CONTACT EMAIL].
Children’s Privacy
Soundtracks is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Adults requesting a song about a child should avoid providing unnecessary private information about that child.
Decision before publication: [CONFIRM WHETHER CUSTOMERS MUST BE AT LEAST 18 OR WHETHER A PARENT/GUARDIAN MAY ORDER FOR A MINOR.]
External Links and Platforms
The website may link to Discord, Red Light Center, YouTube, payment services, social networks, or other third-party sites. Their privacy practices are governed by their own policies. A link does not mean that Soundtracks controls or is responsible for the third party’s privacy or security practices.
Changes to This Policy
We may update this Privacy Policy as our services, website, or legal obligations change. The revised policy will be posted on this page with a new effective date. Changes apply prospectively unless otherwise stated or required by law.
Contact Us
Questions or privacy requests may be sent to:
Soundtracks
Email: [INSERT BUSINESS OR PRIVACY CONTACT EMAIL]
Website: https://crafters-warehouse.soundtrack-of-our-lives.com/
[OPTIONAL: INSERT BUSINESS MAILING ADDRESS OR STATE THAT MAILING CONTACT IS AVAILABLE UPON REQUEST.]